Web Privacy Policy

1. Our Commitment to Privacy

Welcome to our Web site. Canadian Blood Services is firmly committed to protecting your privacy online. It is our goal to provide you with a Web site that is easy to use and respects rights and expectations for privacy. Our Web Privacy Policy is designed to assist you in understanding how we collect and use the personal information you provide to us and to assist you in making informed decisions when using our Web site. The term “Canadian Blood Services” or “us” or “we” or “our” refers to Canadian Blood Services, the owner of the Web site. The term “you” refers to the user or viewer of our Web site.

We never use or share your identifiable personal information provided to us online in any way without providing you an opportunity to prohibit its use or disclosure.

To make this notice easy to find, we make it available from the bottom of each Web page and at every point where identifiable personal information may be requested.

2. What Information Do We Collect?

We collect information at several different points on our Web site. Personal information is collected when using our online contact form, booking an appointment, or joining programs such as the OneMatch Stem Cell and Marrow Network, Donors for Life, and others. Individuals are free to use this Web site without participating in any electronic submission that requests your personal information, and thereby avoid providing identifiable personal information.

Log Information

When you visit our Web site, our Web server automatically collects a limited amount of information essential for the operation and security of our Web site. Some of this information gathered (e.g., the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site) does not identify who you are. Other information, such as your Internet domain name or your Internet protocol address may identify you. The extent of personal identification may depend on the “naming standards” followed by your Internet Service Provider. In addition, our advertisers and ad serving companies may also use small pieces of code called “web beacons”, “spotlights” or “clear gifs” to determine which advertisements and promotions users have seen and how users responded to them.


When you voluntarily send us electronic mail, we will keep a confidential record of this information so that we can respond to you.

Personal Information

We collect information that personally identifies you only when you provide it to us by filling in an online form. This information may include your email address, blood donor identification number, name, date of birth, postal address, and telephone number. You will also be required to provide personal health information when joining OneMatch Stem Cell and Marrow Network. All identifiable personal information that you provide, including your personal health information, will be kept confidential.

Creating an Online Account

In order to use some of the services provided by our Web site, you must first create an online account. In order to create an online account, you will be required to provide your email address and choose a username and password. We use this information to establish your online account to provide you with the services on our Web site for which you have expressed interest.

3. Sharing Information with Third Parties

We do not share your identifiable personal information with third parties (except as described below), public bodies or individuals unless it is with your consent or as authorized by law. We may have third party service providers perform services relating to the operation and maintenance of our Web site or for the purpose of sending you information by way of an electronic newsletter or through regular mail (“Third Party Service Providers”). We may share your identifiable personal information with these Third Party Service Providers as is reasonably necessary for the purpose of providing their services to Canadian Blood Services. All Third Party Service Providers are required to sign a non-disclosure agreement with Canadian Blood Services to protect your identifiable personal information, and do not have the right to sell or share your personal information with other third parties.

4. What Are Cookies And How Do We Use Them?

A “cookie” is information that is transferred from a web site’s server to your computer’s browser and stored on your computer’s hard drive. This information is then available to the Web site’s server when you return to that site using the same browser. This information can be used to identify the user of the browser visiting the site and record, for example, preferences and usage in general.

Like many Web sites, we may use cookies to customize the online experience based on an individual’s interests and preferences and in order to streamline the process of entering information by recording frequently entered information.

We may also use cookies to assist returning visitors in other ways. However, we do not use cookies to retrieve information from your computer that was not originally sent in a cookie. We may also use cookies upon the delivery of electronic newsletters to your e-mail address. However, in most cases, if you choose, you can set your browser to refuse cookies or alert you to their transfer to your browser.

5. How Is My Information Used?

The way we collect, use and disclose identifiable personal information complies with the purpose for which it is collected, used and disclosed and/or with applicable laws and regulations.

We use your identifiable personal information to provide the services you have requested or to contact you with respect to your enrolment with OneMatch Stem Cell and Marrow Network, Donors for Life, and other programs. We will also use your identifiable personal information for the purpose of providing electronic exchanges of information as requested by you. We use this information to complete such submission and ensuing action or response.

The personal information that we collect will only be used by authorized Canadian Blood Services staff to fulfill the purpose for which it was originally collected or for a use consistent with that purpose. We keep the information only for the length of time necessary to fulfill the purpose(s) for which it was collected.

Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services, promotions and other information we think you may find valuable, or if you have registered to receive an electronic newsletter. You will only receive such notifications if you have chosen to receive them by completing a registration process online or otherwise for submission to us. If you do not wish to receive these notifications, we offer the opportunity to be excluded from such distributions by following clear and concise instructions for removal, or you may unsubscribe at the bottom of any and all communications such as electronic newsletters and special offers.

6. How Do We Protect Your Personal Information

Our Web site has security measures in place to protect against the loss, misuse and alteration of the information submitted to us and kept under our control. For example, we use secure socket layer (SSL) technology to send identifiable personal information entered into on-line forms from your Web browser to our Web server. We then immediately move your identifiable personal information from our Web server to a secure server which resides behind a firewall.

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

7. How You Can Access or Correct Your Information

You can access your identifiable personal information that we collect and maintain by following procedures as outlined in our “Access to Information and Privacy” statement. You may also change your address by following procedures as outlined in our Change your Address link. If you have created an online account with us, you may update your personal information in your personal profile once you have signed into your account

8. Privacy Practices of Other Web Sites

Our Web site may contain links to other Web sites. We are not responsible for the privacy practices of such Web sites. For example, when you wish to make a financial gift, you will be re-directed to an external Web site responsible for gathering your identifiable personal information and processing payment. We encourage you to read the privacy statements of each and every Web site that requests personal information from you.

9. How to Contact Us

Should you have any questions or concerns about our Web site or this policy, please contact Canadian Blood Services:

Phone: (613) 739-2300
Fax: (613) 731-1411
E-mail: feedback@blood.ca

Please note: We reserve the right to modify, amend or restate this Web Privacy Policy from time to time with or without prior notice. Your use of this Web site after the posting of modifications to this Web Privacy Policy will constitute your acceptance of the Web Privacy Policy as modified.